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Go to the shopShipping policy
At ITSO Coffee, we strive to provide the best possible shipping experience for our customers. Here are some of the details you should know:
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons, processing times may be longer.
Shipping Rates
We offer flat rate shipping to customers in the Canada. Shipping rates are calculated based on the weight of the order and the destination.
Delivery Times
Delivery times vary depending on the shipping method chosen at checkout and the destination. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.
International Shipping
We currently do not offer international shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of the purchase date. Please see our Returns and Exchanges policy for more information.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're always happy to help!
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons, processing times may be longer.
Shipping Rates
We offer flat rate shipping to customers in the Canada. Shipping rates are calculated based on the weight of the order and the destination.
Delivery Times
Delivery times vary depending on the shipping method chosen at checkout and the destination. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.
International Shipping
We currently do not offer international shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of the purchase date. Please see our Returns and Exchanges policy for more information.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're always happy to help!
